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Sales Line 01785 850 653
Open Mon-Fri 9am to 5pm

Frequently Asked Questions


Do you deliver to my area?

Yes, more than likely as we deliver to over 95% of main land UK addresses. 

There are some areas in the Scottish Highlands and off shore islands that we can not deliver to.

Available delivery options will be displayed in the checkout once you have entered your delivery postcode.

How are products delivered?

Most of our products, such as turf, topsoil, composts etc are delivered on a pallet via a pallet delivery network.

Smaller goods such as tools, grass seed, accessories and single bags of compost are delivered by Royal Mail or Courier

Pallet deliveries can only be guaranteed to your kerbside / property entrance.  However, where possible the driver will attempt to deliver onto your drive.

The pallet is delivered from an 18 tonne lorry with a tail lift and pallet trolley (we do not deliver with a crane or hiab).

It is only possible to manoeuvre a pallet truck on level, smooth and solid surfaces such as tarmac, concrete or block paving. We can not deliver on to slopes, loose gravel, grass or other soft or uneven surfaces.

We need clear access for an 18 tonne lorry, it is your responsibility as the customer to advise us of any access restrictions that you think may cause a delivery issue, here are some issues that can cause delivery problems:

  • weight restrictions on roads leading to your property,
  • narrow lanes,
  • low overhanging trees,
  • narrow roads with on street parking 
  • no drop kerb
When do you deliver?
  • You can choose your delivery date in the checkout.
  • We deliver Monday to Friday. (Standard delivery has a 2 to 3 day working lead time).
  • Saturday delivery is available on limited products to certain postcodes and does carry a delivery surcharge.  
  • Deliveries are made between 8.30am and 6.00pm. (Delivery times maybe extended during peak times).
  • Please note that turf is cut fresh the day before the delivery due date. Therefore, we cannot deliver turf on a Monday.
  • We do not deliver on Sundays.

We will keep you up to date with the progress of your delivery by text message and email notifications. If you have any issues with your delivery please call us on: 01785 850 653.

Do you deliver next day?

We offer Express Delivery as an option on most of our products, expresss delivery will provide the earliest available delivery date, often this means next day delivery will be available.

When you select Express delivery, the earliest available delivery date will be shown in the delivery date selector.

Can I choose a delivery date and time?

Yes, we offer a Delivery Date Selector at checkout.

You can also upgrade your delivery to an AM delivery (delivered between 8am and 1pm) by calling us on 01785 850 653 once you have placed your order.

Do I need to be at home when the delivery is made?

We would much prefer that you are present to accept delivery.

How are non-palletised deliveries made?

Products that are not sent on a pallet, such as tools and accessories, are usually sent by Royal Mail or Courier Service.

Do you collect pallets?

Unfortunately, we do not collect pallets and it is down to the customer to dispose of the pallets themselves.

We recommend you drop it off at your nearest tip/recycling centre.

What happens if I refuse my delivery?

If you decide to refuse your delivery, it is up to you as the customer to pay for the return of the goods to us (charged by the third party hauliage company) which can be in excess of £60 per pallet depending on where you live.

Before you decide to refuse delivery, please contact us and we can help sort out any issues you may have with the porduct. 

Call: 01785 850 653

Tracking My Order

How can I track my delivery?

You will receive a shipping confirmation email once your order has been dispatched.

You will then recieve tracking emails and SMS texts from the courier or pallet network with tracking information.

Delivery ETA's will only be available on the day of delivery and will be sent via SMS - call us on 01785 850 653 if you require an ETA and have not yet recived it.

Ordering Turf

How big are your rolls of turf?

Our lawn turf is sold in rolls that cover 1m². The rolls usually measure 60cm wide x 1.67m long.

Wild Flower Turf is sold in 1m² rolls.

If you are not sure how much turf you need use our Turf Calculator. We also have more information about turf on our turf specailist website: Turf Growers.

Can I pick a delivery day?

Yes you can, with our checkout system, you are able to choose a preferred delivery date.

We will always try our hardest to deliver on your preferred delivery date, but this cannot always be garanteed during peak times.

Can I book a time slot for turf delivery?

As of right now, the nationwide delivery service that we use only offers an AM booking system. For £15, we can book a delivery for an AM time slot (9am to 1pm).

Is there an order cut off?

There is an order cut off all products including both topsoil and turf at 12.30pm Monday to Friday.

Would I receive a receipt?

Yes! One of the main reasons we ask for an email address is so we can send you a receipt. If you need a receipt for an order, feel free to Contact Us and we can email over the (VAT) receipt. 


How can I cancel my order?

You will need to contact us as soon as possible, either via This email address is being protected from spambots. You need JavaScript enabled to view it., 01785 850 653 or WhatsApp (for out of hours cancelations).

You will find a link to our WhatsApp support channel in your order confirmation email.

Cancellation charges will apply if your order has been shipped.

When is the latest I can cancel my order? (excluding turf)

Orders can be cancelled with no charge, if the goods have not been dispatched.

However, cancelation charges will apply for orders that have been collected by our haulers or couriers. 

Cancellation charges are dependant on your delivery address and the cost is set by the haulier.

When is the latest I can cancel my turf?

A turf order can be cancelled with a full refund, if the turf has not been cut by our farm yet.

Due to turf being a perishable product, we cannot provide a refund if you cancel your order once the turf  has been harvested by our farm, as turf can't be resold.

Can I return my order?

Non perishable products can be returned if in the original packaging and suitable for resale. 

Turf is a perishable product and therefore can not be returned.

The cost of returning the goods is the customers responsibility and refunds will only be processed when the goods have been returned to our facility.


I have cancelled my order, when should I expect my refund?

If you have cancelled the order - The majority of banks, will take up to 48-72 hours for the funds to show on your statement and account. 

My goods have been collected, when should I expect my refund?

Refunds will be proccessed once the goods have been returned to us.

My order didn't arrive on my preferred delivery date, can I have a partial refund?

Over 98% of our deliveries arrive on your preffered delivery date, however, delays can occur due to unforseen circumstances beyond our control.

Unfortunatley we are not able to compensate you for delivery delyas beyond our control.